Effective Date: November 13, 2025

Thank you for visiting duvalwings.com, operated by Holyluck. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services.

By accessing or using duvalwings.com, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Who We Are

Duvalwings.com is an online food and retail service platform operated by Holyluck. We comply with applicable privacy and data protection laws and prioritize the safety and confidentiality of our users’ information.

If you have questions about our Privacy Policy, please visit holyluck.com or contact us using the information provided in Section 12.

2. Information We Collect

We collect both personal and non-personal information to operate duvalwings.com efficiently, fulfill orders, and improve your experience. The information we collect includes:

1. Personal Information
   • Full name
   • Date of birth (for account or age verification when applicable)
   • Email address
   • Phone number
   • Billing and shipping address
   • Payment details (credit/debit card, bank information—processed securely through third-party providers)
   • Identity verification documents (if required for fraud prevention)
2. Technical Information
   • IP address
   • Browser type and version
   • Device type and operating system
   • General location data (if enabled)
   • Website usage data, such as pages viewed, time spent, and navigation patterns
3. Cookies and Tracking Technologies
   We use cookies, pixels, and similar technologies to enhance your experience, personalize content, remember preferences, and analyze site performance. You may adjust your browser settings to refuse cookies, but doing so may limit certain features on duvalwings.com.

3. How We Use Your Information

We use the information we collect for purposes such as:

• Verifying your identity and eligibility to use our services
• Processing payments, fulfilling orders, and completing transactions
• Complying with applicable laws, regulations, and security requirements
• Providing customer support and responding to inquiries
• Improving website performance, services, and user experience
• Sending newsletters, promotions, or updates (only with your consent)
• Detecting and preventing fraud, unauthorized access, or misuse

We will never sell or rent your personal information to third parties for marketing purposes without your explicit consent.

4. Sharing Information

We may share your information with trusted third parties under the following circumstances:

• Service Providers: Payment processors, IT providers, delivery couriers, marketing platforms, and customer support services.
• Regulatory or Legal Requirements: When required by law, such as for fraud prevention or compliance obligations.
• Business Transfers: If Holyluck undergoes a merger, acquisition, or asset transfer, your data may be shared with the acquiring party under confidentiality obligations.

All third parties we work with must adhere to strict data protection standards.

5. International Data Transfers

Your personal information may be processed in countries outside your own, including regions with different privacy laws. We take steps to ensure your data is handled securely and in compliance with applicable regulations during any such transfers.

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce our Terms and Conditions

Once no longer needed, data is securely deleted or anonymized following industry best practices.

7. Keeping Your Data Safe

We use industry-standard security measures such as:

• Data encryption for sensitive information
• Secure server infrastructure
• Access control and identity verification processes
• Routine security audits and monitoring

While we strive to protect your data, no method of electronic storage or transmission is completely secure. We encourage users to maintain strong passwords and secure their devices.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request updates or corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your information where legally permitted.
• Marketing Preferences: Opt out of promotional emails at any time using the unsubscribe link or by contacting us.
• Data Portability: Request a machine-readable copy of your data when technically feasible.

To exercise these rights, contact our Privacy Team at [email protected]. For security purposes, we may request proof of identity before completing your request.

9. Links to Other Sites

Duvalwings.com may contain links to external websites or services not operated by Holyluck. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before sharing personal information.

10. Age Restrictions

Duvalwings.com is intended for use by individuals aged 18 and over. We do not knowingly collect personal information from minors. If we discover that information has been collected from a minor, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to operational, legal, or regulatory changes. Any changes will be posted on this page, along with an updated effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, contact us at:

• Email: [email protected]
• Website: www.duvalwings.com

We are committed to responding promptly and transparently.

13. Acceptance of This Privacy Policy

By using duvalwings.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of the policy, you should discontinue use of our website and services.